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Coming Soon to Souped Up Strollers:
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Baby Trailers
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Pet Trailers
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And Much More...
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Policies
To speak to a live person at any time:
Call Tracy (Customer Service Manager) at: 1-866-535-2047 or
by Email: Tracy@SoupedUpStrollers.com
45-day Return Policy:
If you are unhappy with any product you purchase from us, you can return it to us within 45 days of your purchase.
If you receive a product that was damaged during shipment to you, or if there is a problem with the order,
please contact us immediately at 866-535-2047 or email us at info@soupedupstrollers.com. We
will fix the situation as soon as possible.
If you would like to return your item, the following conditions must be in place in order to receive a full refund:
- it must be unused
- it must be in the same condition you received it in
- it must also include all warranty cards and instructions and any other paperwork that was included
in the original shipment
- it must be in its original box
If the returned item isn't in new condition and doesn't follow the above stipulations, you will be charged a restocking
and/or re-boxing fee based on the missing items and its condition.
If you refuse the delivery of a package, you'll be charged for return shipping.
Sale items are final sale only.
All refunds are issued to the credit card used for the original purchase or through PayPal if the purchase was made
through PayPal.
Please note that all shipping costs will be deducted from the return amount even if shipping to you was free with your order.
Items received for return that are not complete - i.e., original warranties, manuals, documentation, etc. or
show signs of use will be subject to a 10 %-30 % restocking fee based on the item's condition.
We reserve the right to refuse any return that is not in new, re-saleable condition.
Please allow ten (10) business days for your return to be processed from the day it is received so we can inspect the item(s).
Please call or email us if you have any questions 866-535-2047, info@soupedupstrollers.com
What if I receive a defective or wrong product?
Please call us a soon as possible if you receive an item that is defective or not the product you ordered.
We will work with you to make the process as easy as possible.
If you received a damaged product, the necessary replacement part or item will be shipped out to you
promptly via the same method originally shipped to you with no further charges.
If it is necessary,
we will replace the whole item at our expense, but most items can be easily fixed with a replacement part (which will be
the first attempt made at fixing the issue).
If a shipped box arrives in damaged condition with a damaged product inside,
please DO NOT THROW away this box as the shipping carrier needs to inspect the damaged box/good and
save all packing materials as well. You will not be responsible for any additional shipping charges.
How to return a product to SoupedUpStrollers.com:
1) Contact us first (1-866-535-2047 or via email: info@soupedupstrollers.com). Items
returned in used condition or without the proper documentation or not in the same box/packaging will be
subject to a restocking fee.
2) Ship the product back to us at your expense (please insure all products), using the mail carrier of your choice
Ship the item to:
SoupedUpStrollers.com
264 Walnut St
Corning, NY 14830
Please Note: All packages refused by customers will be charged shipping costs and a minimum restocking fee.
Privacy Policy:
This privacy notice discloses the privacy practices for SoupedUpStrollers.com. This notice applies solely to
information collected by this web site. It will notify you of the following:
What personally identifiable information is collected from you through SoupedUpStrollers.com,
how it is used and with whom it may be shared.
What choices are available to you regarding the use of your data.
The security procedures in place to protect the misuse of your information.
How you can correct any inaccuracies in the information.
Information Collection, Use, and Sharing
SoupedUpStrollers.com are the sole owners of the information collected on this site.
SoupedUpStrollers.com only has access to/collect information that you voluntarily give us via
email or other direct contact from you.
SoupedUpStrollers.com will not sell or rent this information to anyone.
SoupedUpStrollers.com will use your information to respond to you, regarding the reason you contacted us.
We will not share your information with any third party outside of our organization, other than as necessary to
fulfill your request (example: ship an order).
SoupedUpStrollers.com may contact you by email in the future to tell you about specials, new products or services, or
changes to this privacy policy. If you do not want us to contact you, please notify us by phone (1-866-535-2047) or
via email: info@soupedupstrollers.com.
You may opt out of any future contacts from us at any time. You can do the following at any time by contacting us
by phone (1-866-535-2047) or via email: info@soupedupstrollers.com.
You can, at any time:
- See what data we have about you
- Change/correct any data we have about you
- Have us delete any data we have about you
- Express any concern you have about our use of your data.
We take precautions to protect your information. When you submit sensitive information through our website,
your information is protected both online and offline.
Whenever SoupedUpStrollers.com collects sensitive information (such as credit card data),
that information is encrypted and transmitted to us in a secure way.
To buy from SoupedUpStrollers.com, you must provide contact information (eg: name and shipping address) and
financial information (credit card number, expiration date). This information is used for billing purposes only and to
process your orders. If we have trouble processing an order, we will use this information to contact you.
If you feel that we are not abiding by this privacy policy, you should contact us immediately by
phone (1-866-535-2047) or via email: info@soupedupstrollers.com
Secure Shopping:
Whenever sensitive information, such as credit card data, is collected by
SoupedUpStrollers.com it is encrypted and transmitted to us in a secure way.
Our shopping cart uses McAfee SECURE (formerly HackerSafe). You will see
the McAfee logo when you go through the checkout process:
To learn more about McAfee Secure, visit their website:
www.McAfeeSecure.com
McAfee Secure web sites are certified as providing the highest level of
protection for their shoppers from issues such as credit card fraud, identity theft, scams, and
much more.
To speak to a live person at any time:
Call Tracy (Customer Service Manager) at: 1-866-535-2047 or
by Email: Tracy@SoupedUpStrollers.com
We Look Forward to Doing Business With You!
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10-Mar
